From setup to sending, we cover the most common questions about using Everlytic.
We service customers based anywhere in the world, but our headquarters are in sunny South Africa, where Everlytic was founded.
We primarily accept South African Rand, US Dollar, Euro, and Great British Pound.
No, we don’t offer a free trial version of Everlytic.
Our implementation time is 3 – 5 working days. If you need any custom integrations done, this can take a little longer.
Everlytic is not a CRM, but we can integrate with just about any CRM, CMS, or ERP platform.
Everlytic offers flexible billing models for email and SMS services, designed to suit different operational and marketing needs.
1. Subscriber-Based Plans: This is the most common billing model for email services. Pricing is tiered based on the number of contacts (subscribers) in your account. It includes unlimited sends within fair usage, making it ideal for businesses with frequent campaign needs.
2. Volume-Based Plans: For SMS, clients typically purchase credits upfront. Each SMS sent consumes one or more credits, depending on message length and destination. This model is suited for transactional messages, alerts, and time-sensitive notifications.
Service Levels and Branding Options
Everlytic offers three Service Level Agreement (SLA) tiers:
Everlytic offers two main commercial models to meet different client needs: volume-based and subscriber-based billing.
1. Volume-Based Plans (e.g., AI Studio, API Communicator)
These plans are billed according to the number of interactions or messages sent. For example:
Note: The selected conversation package provides a monthly allowance based on 24-hour sessions. If conversations extend beyond 24 hours due to client replies, additional sessions may be triggered, which count toward your monthly quota. If high reply rates are expected, consider a higher-tier package to avoid overuse.
2. Subscriber-Based Plans (Legacy/Standard Everlytic Email/SMS)
These are based on the number of active subscribers in your database, with tiered pricing aligned to contact volumes.
No, we don’t manage your social media accounts. But you can use the Everlytic software to share your email campaign onto your social media channels.
No, we are not a marketing agency. Everlytic offers you a powerful platform for content sharing, but we don’t create it for you. We do have a team that can assist with sending your emails and SMS campaigns on your behalf and assist with other administrative services at an additional cost.
We support electronic fund transfer (EFT) and debit order payments. In general, we only consider, in our sole discretion, a credit or refund in the event of a software and/or service malfunction caused solely or in part by Everlytic’s gross negligence. In the case of debit orders, if such amounts are legally owed to Everlytic, you won’t be due any refund of amounts withdrawn while the debit order authority is in force.
We work on 12-month contracts, which allows us to provide a discounted rate. You may cancel your agreement with us, subject to a month’s paid notice period, plus a reasonable termination fee based on the contract terms you entered into with us.
You can’t. It’s unethical and can get you into a lot of trouble. A person’s private data, including name and contact details, are protected by South African and International legislation. Purchasing lists of contacts can end up costing you a lot of money and doing a lot of damage to your brand. Everlytic does not do business with companies who buy data. You can however use Everlytic’s Subscription Forms feature to help grow your database.
All Everlytic data is securely hosted within the borders of South Africa.
Everlytic operates from local data centres that comply with stringent security standards, ensuring full alignment with South African data protection laws. This local hosting guarantees that client data remains subject to South African jurisdiction, which is often a legal or compliance requirement for businesses operating in regulated industries.
By keeping all data domestic, Everlytic helps clients maintain data sovereignty while ensuring high performance and reduced latency for locally delivered services.
