The year 2020 has been one for the record books – and this year’s Black Friday and Cyber Monday may follow suit, especially in ecommerce. Here’s what you can expect…
One of the best ways to collect customer data is by tracking behaviour. Here are examples of customer behaviour you can track to automate communication.
For automated communications to work, you need contact data. This is the first level of automation. Here are some of the features you can use at this level.
An automated communication workflow is a communication journey with intelligent conditions, data filters, and actions. Here’s an infographic of the basics.