The customer experience is more important than ever. Here are tools you can use to create a customer experience strategy that amplifies your client engagement.
In 2021, marketing is getting involved in after-sales support – and it makes business sense. Here’s how you can improve customer retention by doing this beyond the sale.
Do you have reams of contact lists & low engagement? It may be affecting your business. Spring clean your contact database to boost engagement, delivery & sales.
One of the best ways to collect customer data is by tracking behaviour. Here are examples of customer behaviour you can track to automate communication.
Creating a crisis communication framework before a crisis happens helps employees make effective decisions in the moment. Step 1? Compile a team. Here’s how…
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